Doing a job is standard practice in almost all our life. Not doing a job is not uncommon in some employed areas. In other words, we do see some people who get paid but actually not doing the job they are meant to do. It can be upsetting to people who do work well and get paid the same money or salary.
But the above scenario is not as frustrating as when someone does not do the job to completeness. It is like trying to fix a broken hinge by a repair man. We do across some scenarios where someone comes to the job but finds that he does not have the necessary tools. he leaves the site without completing the job at hand saying that he would come another day to complete the job.
The above scenario happened at our house when we recently fitted a new air conditioner unit. When the unit was delivered and the installation team came to our house, the installation team asked me to get the electrical wiring sorted out and they will complete the job in one hour after the wiring is sorted. They had inspected the site of the fitting and marked where the holes had to be drilled.
We duly called our trusted electrician who finished the wiring straightaway and no sweats!. We called the AC team back again. They started making the hole, they realised that a more powerful drill is needed as the wall is too thick. We asked them to sort it out. Oops!! there is a problem. they do not know how to get a more powerful drill.
We asked them to contact their office. Oops they do not know either. Then we spent next two days making phone calls to our carpenter and other friends who have done AC installation in their house. At the end we called our electrician back again, he did the hole straightaway and no sweats!
But the AC installation team have wasted our time for good two days. Remember the time is our precious commodity if you have read my previous blog.
Now you begin to understand that doing a job is different to completing a job. But wait, not completing a job is not the worst thing and wastage of our time.
Because completing a job can be achieved with different methods.
Take the above domestic scenario for example. The electrician who helped us for the AC installation not only had to complete the hole which was started by the AC team, but also had to correct the errors the AC team had made when they attempted the job. Now we bring the concept of Professionalism and sincerity.
Please wait for my next blog when it all makes sense.
