Excellence is merely a habit. Accountability is the key however for this to be true.

Excellence is merely a habit. Surprised!.

suppose you need to clean the floor in the work place regularly and that is your job. Then you have the knowledge that a clean floor is beneficial to all of us and reduces problems with the health of all us. you also know which agents you use to clean and the materials you need to use to do the job well.

You have acquired the skill to clean the floor well.

the third attribute would be the right attitude. in other words if you do not feel the conscience that doing your job regularly and well is essential, then having the knowledge and the skill to do do not matter at all.

We need to add repetition of this work day and night consistently, then you are excellent. In other words doing a job once and well does not, i repeat does not denote excellence. Only if you repeat the work consistently to high standards, then excellence comes.


If one does a work consistently well everytime he does, then excellence is merely a habit, agreed!!!


But remember we need to add the responsibility that this job is our own is the key to consistency.Only when you assign responsibility to a person, one can expect consistency. However if one does not accept responsibility, then he does not take ownership.

If one does not want to take the ownership of a job or the work to be done, then it is difficult to get the consistency. In other words, if ownership is not assigned, then the responsibility is not transparent to the individual at work.

Then one cannot be made accountable for the excellence or the absence of it in that work.

Accountability has been the central theme to improvement at any work place. To be accountable, one need to do do the job well but also keep a record of this.

now how do we apply to our day to day life, you might ask

You do see that most rest rooms as they call it now a days, are cleaned regularly many times in a day and also a display is done to show that they are indeed cleaned with the name of the person who has done so with the signature. This is what is called accountability.

If a toilet cleaning is made accountable, imagine all things and works which should be made accountable!!!!

Keep in Touch

With Regards

Chockalingam

Why people do not follow rules, the psychology of anti social behaviour and its impact to a common man Part 2

We are in the process of treating a young man who was run over by a lorry. We had to amputate his leg to save his life. His leg was crushed and with in few hours, he as gone to renal failure. We had three patients in short succession of time with road traffic accidents with similar mechanism of injury. The pillion driver of the two wheeler is run over by a lorry.

When you drive in a car, you often do not give due consideration to a two wheeler on the same road. The same applies if you are a lorry driver, you do not worry about the car and so on and so forth. You would think then that the pedestrian or the person on the smaller vehicle will be very careful so that he/she does not get hurt

But the opposite is often the case. Here the person on the smaller vehicle or the pedestrian feels that he has the right of the way. Often he/she does not obey the traffic rules and still feels that what he has done is right.

Now coming back to the person on the two wheeler who got hit by the bus from the last blog. He was behind a smaller vehicle and gave due consideration to the traffic light and stopped when it was red.

The bus behind did not think it was necessary to stop at the red light and decided to drive on, but in the process hit our patient who stopped.

It does now begin to puzzle you to understand the psychology of what is right in a given situation. Should you follow rules, but might get hit in the process. Or should you follow the herd and live like a Roman in Rome.

Now what can be termed anti social. Like stopping at red light and get hit by the bus behind. it could be still within law but may be anti social. Or one might break the law like crossing a traffic light when it is red for example, but within the social norms of the day and the place you are living

Interesting

Going back to the run over incidents in India, the crush is so severe that people lose limbs. Be Very Careful if you drive a two wheeler in India, as you would not know whether the person behind the other vehicle would behave. Anti social, within the law, break the law but within the social norms of driving in India!!!!1

Hope you got the gist of it

Regards

Chockalingam